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Managed Cloud Services

24/7 Proactive Cloud Management You Can Trust

Expert monitoring, management, and support that keeps your cloud running smoothly around the clock

Always-On Support

Focus on innovation, we'll handle operations

Managing cloud infrastructure is complex and time-consuming. Our managed cloud services provide 24/7 monitoring, proactive maintenance, and expert support—so your team can focus on building great products instead of fighting fires.

We become an extension of your team, providing the expertise and coverage you need without the overhead of building an in-house cloud operations team.

Service Highlights

  • → 24/7/365 monitoring and support
  • → 15-minute incident response time
  • → Proactive optimization and maintenance
  • → Dedicated account management
  • → SLA-backed service guarantees

Service Tiers

Flexible support levels to match your needs

Essential

Foundation monitoring and support for small to mid-size workloads.

  • ✓ 24/7 infrastructure monitoring
  • ✓ Incident response (30 min SLA)
  • ✓ Monthly performance reports
  • ✓ Patch management
  • ✓ Email support
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Professional

Comprehensive management for production environments.

  • ✓ Everything in Essential, plus:
  • ✓ 15-minute incident response
  • ✓ Proactive optimization
  • ✓ Dedicated account manager
  • ✓ Phone + chat support
  • ✓ Quarterly business reviews

Enterprise

White-glove service for mission-critical systems.

  • ✓ Everything in Professional, plus:
  • ✓ 5-minute critical response
  • ✓ Dedicated technical team
  • ✓ Custom SLAs available
  • ✓ 24/7 named engineer access
  • ✓ Architecture consulting included

Managed Services

Comprehensive cloud operations coverage

Infrastructure Management

  • • Server and container management
  • • Network configuration and optimization
  • • Storage and backup management
  • • Database administration and tuning
  • • Load balancing and traffic management

Monitoring & Alerting

  • • Real-time infrastructure monitoring
  • • Application performance monitoring
  • • Intelligent alerting and escalation
  • • Capacity planning and forecasting
  • • Custom dashboards and reporting

Incident Management

  • • 24/7 incident response and resolution
  • • Root cause analysis and remediation
  • • Change management and deployment support
  • • Disaster recovery coordination
  • • Post-incident reviews and improvements

Security Management

  • • Security monitoring and threat detection
  • • Vulnerability scanning and patching
  • • Access management and auditing
  • • Compliance monitoring and reporting
  • • Security incident response

Cost Management

  • • Monthly cost analysis and reporting
  • • Cost anomaly detection and alerting
  • • Reserved instance management
  • • Resource right-sizing recommendations
  • • Budget management and forecasting

Backup & DR

  • • Automated backup management
  • • Regular restore testing
  • • Disaster recovery planning
  • • Business continuity support
  • • RTO/RPO monitoring and optimization

Service Metrics

Industry-leading performance guarantees

99.9%

Infrastructure uptime SLA

<15min

Average incident response

24/7

Expert support coverage

98%

Customer satisfaction score

Let us manage your cloud

Get a custom managed services proposal tailored to your infrastructure and business needs.

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